We have been helping air passengers enforce their rights for over 7 years. As the market leader in our segment, we are committed to making sure that being right always translated into being proven right.
What we do and what drives our team in their day-to-day work?
Our success story
For travellers from across the globe
Our service has revolutionised legal practice: Flightright helps all passengers to exercise their rights and enforce them with the airlines. So what do we do differently? The conventional approach of going to see a lawyer is not the most convenient and can often involve a lot of obstacles and time. At Flightright, we are committed to enforcing passenger rights with our online-based legal service. Our service is known as “legal tech” and it is a refreshing alternative to the conventional legal practice.
LEGAL TECH – Revolutionising conventional legal practice
We have been offering digital, straightforward and transparent legal assistance based on fast communication channels for more than 6 years now – with no cost risk involved for the consumer. We have programmed our own database that includes more than 80 million data records that are updated daily: strikes, weather information, new court decisions and flight data from across Europe. It recognises within a matter of seconds whether a passenger is entitled to compensation. The only part of the database that the customer sees is the compensation calculator input mask. As soon as we receive the passenger’s authorisation, we start working on enforcing the claim against the airline.
This automated service has revolutionised the legal tech industry, as it encourages passengers to check and assert their compensation claims.
The idea behind Flightright was born
This experience lays the foundation stone for Flightright’s success story. Kadelbach wants compensation for the flight and contacts the airline. The airline initially takes a cooperative stance before all goes quiet. Individual consumers are left completely on their own – they rarely manage to get what they are duly entitled to. And so Kadelbach and a friend came up with the brilliant idea: They want to help air passengers get the compensation they deserve – with the help of a state-of-the-art, online-based legal service. The service puts customers on an equal footing with the airlines.
By February 2010, the project is ready to be launched, including its core feature: the website with the online calculator that automatically calculates the compensation under EU law. It only takes a few clicks for customers to enter their flight delay – the Flightright team takes care of the rest. The company has been growing steadily ever since: the team of lawyers has been joined by a customer service team, financial accountants, IT and marketing specialists.
David versus Goliath
Nothing is easy to start off with – the airlines are stubborn and want to take every case to court. The tactic of trying to wear consumers down doesn’t work and Flightright wins the vast majority of cases. From then on, the airlines take a more cooperative stance because “when we go to court, it costs the airline around twice as much”, says the founder. “It’s a great feeling knowing that you stuck to your guns as the “little David” up against a multi-billion euro industry.”
The company now enforces compensation claims for passengers from across the globe. They are glad to have someone to stand up for them. The recommendation rate of satisfied customers is extremely high. “A lot of customers are committed to advertising our services – even in the departures lounge of the airport. That’s the best sort of praise we can get”, says a delighted Kadelbach.
Flightright has already received several awards for its excellent service. We have been awarded ISO-9001 certification for our quality management with the DEKRA seal. We are also particularly proud of our TrustScore of 9.7/10 awarded by Trustpilot – one of the world’s biggest review communities.
Working with Us
Flightright is the key player in the European Legal Tech industry. Founded in 2010 we look back at more than 100.000.000 € in enforced compensations to customers, growth from scratch to 80 employees and 13 nationalities in our team. Still, the best is yet to come. We revolutionize the legal landscape with one goal: We achieve this mission via highly automated legal services that enable consumers to claim their rights against corporations without any financial risk or hassle. As a fast-growing and globally operating company, we are ready to disrupt the way people claim their rights.
Are you with us on this mission?
Good News! Flightright will be hiring at Berlin Tech Job Fair on 16 Nov at WeWork Ku’damm https://www.eventbrite.co.uk/e/berlin-tech-job-fair-autumn-2017-tickets-30886262643