Table of Contents

We don’t have customers. We have a community.

We are the Salesforce consulting agency that enables companies of any size and industry to connect customer experience to value. As part of IBM, we bring over 105 years of technology innovation to business transformation.

Sales Transformation

You can sell more when you can focus on people instead of process. Our Sales transformations bring emerging technologies to the entire funnel to empower sales in front of customers, and drive performance and conversion through the sales experience.

Quote-to-Cash

We provide business leaders with the services they need to design and build a superior quote-to-cash (Q2C) experience on Salesforce. We start by shadowing your team, then identify opportunity areas for configure-price-quote (CPQ) and contract-lifecycle-management (CLM) solutions to streamline the customer experience, and improve business performance.

Marketing Transformation

Our marketing strategists, technology experts, and campaign services help organizations design and build personalized customer experiences with marketing automation and Salesforce. We define a shared vision for marketing transformation, and translate priorities into engagement solutions so marketers can prove ROI.

Service Transformation

Customer service should capture the fundamentals of a great experience: ease, effectiveness, and emotion. Bluewolf is a Salesforce Service Cloud Master, with a proven track record helping organizations improve the way they service and engage customers across all channels, reducing costs and improving customer satisfaction and advocacy.

Digital Communities

Customers and employees pay close attention to the technologies they use, the companies they interact with, and how both impact their lives. For companies who want to directly engage customers, partners, and employees, our digital community experts offer end-to-end services – from overall strategy, to community design, implementation, and ongoing innovation

Analytics & Augmented Intelligence

We help clients rapidly deploy the combined Augmented Intelligence (AI) capabilities of IBM Watson and Salesforce Einstein. We embed actionable insights directly into workflows to enable employees to make smarter decisions faster. With our expertise in Watson, IoT, and Wave Analytics, we design and implement Watson and Einstein to make AI a reality throughout your organization.

Change Management & Learning

Our multifaceted approach to Change Management aligns your business goals with user needs. We begin by shadowing your employees, then design solutions that will directly impact your users. Our dynamic approach combines flipped classroom and eLearning to ensure technology improves employee effectiveness and business performance.

Governance

Unlike traditional Governance, our approach to Governance for Salesforce ensures organizations secure lasting business value from their investment. We design a flexible execution framework that drives prioritization, creates alignment across IT and the business, and promotes quality and scale for future releases.

Integration

We have deep expertise designing integration architectures and building hooks across cloud and legacy business systems. Our integration approach starts with your business needs, then we work across your current infrastructure or make technology recommendations based on your unique requirements. We always focus on ensuring data is kept to the highest standard and moves successfully across your infrastructure.

Platform & App Development

We combine traditional Salesforce Platform services with emerging capabilities to enable customer and employee-centric applications that are secure, compliant, attractive, and connected. Our combined services and proprietary IP support connected data and devices, application and data Security, and platform optimization, enabling organizations to execute digital transformation at scale.

Mobile

Customers expect information on the go. Mobile and IoT devices are getting smarter, opening new ways for customers to engage with your brand. We prioritize design thinking as the center of every business strategy, then bring opportunities to life in workshops and prototyping sessions where organizations directly experience what mobile makes possible.

Customer Experience

Our services cover every touchpoint of a customer’s journey. We develop and deploy purpose-built solutions that enable companies of any size and industry to innovate through an omnichannel strategy that continually connects customer experience to business value.

Employee Experience

While some focus on driving technology adoption, we focus on employee engagement. We build business system infrastructure around the needs of employees and custom-design user-friendly UI to streamline operations, because the best customer experience starts with the best employee experience.