DWP Digital is changing the way public service works to become a leading example of agile delivery. They are building a team of digital specialists to make simpler, clearer, faster services that put the people who use them first. It’s a huge challenge. DWP Digital services touch the lives of almost everyone in the UK at some point.
Their IT systems manage 7.35 million benefit claims each year, paying £165 billion in benefits and pensions. Almost everyone in the UK will be a customer at some point, so it is only right that their workforce represents the people they are serving. At Techmeetups, we are glad to announce that the team will be joining again us for the London Tech Job Fair.
We had a chance to meet with the team, and this is what they had to say about DWP Digital’s culture and structure.
- Who are the creators of your brand? What do they do in life, what are they passionate about?
DWP Digital is responsible for delivering the technological transformation for the UK’s largest public service department, the Department for Work and Pensions (DWP). In DWP Digital, we’re committed to using cutting-edge design, data and innovative technologies to create faster, simpler, user-centred services for more than 20 million people.
- What’s the story behind the creation of your company? What inspired you to start your business?
Responsible for welfare, pensions and child maintenance policy, DWP is the UK’s largest government department transacting around £170 billion in payments each year, operates out of more than 800 locations and has over 84,000 employees. Any improvement in the operations of such a vital sector is able to change the lives of many and cut numerable costs while saving time.
- What’s your current view on the market you work in? What makes you feel like your brand stands out?
Our significant size and scale is both an opportunity and a challenge. Our social purpose means we have a responsibility to innovate boldly. Everything we do, from simplifying processes to transforming systems and introducing new technology, has the power to make life better for all kinds of people, all over the country.
- What’s the thing that you appreciate/value/cherish more about what you do as a brand?
Being part of an organisation that’s leading digital transformation in government can be quite demanding, but the satisfaction of finding solutions that can change the lives of millions motivates our people to develop their skills, try new things and drive their careers forward.
- Do you have a special story of something unique you did for a client? Something unusual you did as a team, something memorable you’d like to share?
Our most successful digital services:
Check your State Pension; allowing more and more people to plan effectively for their retirement where they may not have previously. Over 12million views of pension forecasts.
Carer’s Allowance; gone from taking days to process the information, and customers interacting with DWP via phone or post, to online interaction in minutes; 84% digital channel take-up and 92% satisfaction rate. Over one million people have used the service.
Find a job; over 1.3 million adverts have been posted on Find a job with 68 million adverts views and over 21 million job applications made. We’ve had over 1.06 million jobseeker accounts set up and verified, with over 115,000 companies actively using our site.
- What’s your company culture like? What is it that you want to represent?
We’re a real team here. The wide range of work we do requires a diverse mix of cultures, perspectives, experience, skills and ideas. Encouraging our people to be themselves in an environment where they feel valued and trusted helps bring out the best in them. You’ll find a stimulating and fulfilling career with us that gives you a real work-life balance that blends challenge and opportunity with flexibility and support.
- What is your team like? How do you work?
Everyone on our team plays a part in transforming, improving and adapting important services that millions of people count on. We value ideas and ability and we’re leading the way with agile ways of working; multi-disciplinary teams of digital experts work together to deliver and iterate products quickly.
- What kind of people are you looking for? Who’s the best match for your team?
Over the next year or so we’re looking to hire hundreds of digital specialists in roles including user research, architecture, infrastructure engineering, software engineering, DevOps and product management. We’re looking for talented people who are interested in making a real difference to society, and who understand how to design and develop solutions to deliver quality business outcomes.
- What benefits and perks do you offer your employees? What’s the biggest plus of working for you?
We offer a culture that values work-life balance with flexibility offered on how and where you work, as well as a competitive salary, pension and generous holiday entitlement.
- What are your goals and plans for the future? What’s your biggest ambition?
Our aim in the next few years is to scale our delivery to meet the demand for further digitalisation on DWP’s services. Our ambition is to help DWP to transform the welfare system to deliver simpler, faster and easier services that achieve value for money.
Whether you are looking for a job, your next co-founder or recruiting your tech talent, the London Tech Job Fair is the event to attend on 26th September 18:00 London. Visit Tech Job Fair for more information about the event and how you can get more out of the experience and also get yourself a ticket to the event!
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